Refunds, Cancellations, and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable and or non-refundable items:
- Life with Ken on Substack subscribers any tier: free, monthly, yearly, founders (yearly pay cycle).
- Online courses
- Gift cards
- Downloadable and or software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- The early termination of online coaching and or booking services
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a determined amount of days.
If you haven’t received a refund after one was issued, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Ken@lifewithken.com. Please be aware before contacting that options are extremely limited for what Life with Ken can do after issuing a refund.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged immediately upon arrival or within seven(7) days after the expected delivery date. If you need to exchange it for the same item, send us an email at Ken@lifewithken.com (item return details will be disseminated via that correspondence).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will not be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).
Bookings refund and Cancellation policies
100% money back guarantee: All bookings in-person and virtual not including Life with Ken on Substack founder member bookings, are guaranteed 100% of their money back in the event of a cancellation from either party for whatever reason up to within an hour of the fulfillment time. This guarantee does not include the in-person bookings non-refundable retainer or emergency cancellations made by Ken, and is superseded by the virtual meetings cancellation policy.
Life with Ken on Substack Founders get no refund for their membership. In the event that they miss or need to reschedule their quarterly virtual meeting with Ken they can reschedule it once either in the same quarter or the next. If a Life with Ken on Substack Founder misses a rescheduled virtual meeting, that rescheduled meeting will not be rescheduled again.
Any retainers paid for in-person bookings are non-refundable. Ken must be paid in full prior to fulfilling an in-person booking. In the event that Ken (Kenneth Wyche) cannot fulfill an in-person booking (this is considered an emergency cancellation if it happens within 24 hours of the fulfillment time for service), you can request either a free reschedule or a full refund minus the retainer and or any gifts and or tips. If for whatever reason Ken (Kenneth Wyche) is ready and on site to deliver on fulfillment (provide the paid for service) and he has yet to be paid in full, Ken can leave without fulfilling his paid for obligation and there will be no refund of any monies, gifts, and or tips paid or given to Ken of any amount.
All no-shows, potentially or actualized, get a 10 minute grace period. They also get a 0% refund or none of their money, gifts, tips or otherwise back. Life with Ken on Substack founder members in the event of a no-show get a 10 minute grace period and one chance to reschedule their meeting per the aforementioned.
Virtual Meeting/conference/Consult with Ken Cancellation Policy:
Contact us at Ken@lifewithken.com for questions related to refunds and returns.